Tell us what happened
Email sales@aurelispeptides.com with your order reference, product name, batch identifier, destination country and a description of the issue. Photographs of the product, parcel and labels can help us assess the concern.
Keep the material and packaging
Retain the relevant items and packaging while the concern is reviewed. Follow the specified storage conditions and avoid further handling that could affect an investigation.
Return arrangements
Contact us before sending any material back. The team will confirm whether a return is appropriate, the correct destination and any handling or transport requirements. Unarranged returns may not reach the correct location or preserve the material’s condition.
Review and resolution
Resolution depends on the issue, available evidence, the written order terms and applicable law. Where appropriate, the team will discuss a replacement, refund or another agreed remedy. A request is not automatically accepted or rejected solely because the product is listed in this catalogue.
Cancellations and changes of mind
Ask about cancellation or a change to an order as soon as possible. The applicable position depends on the agreed terms, preparation or dispatch status and any rights provided by law.
Your statutory rights
This information does not limit any non-excludable consumer or other legal rights. Your written quotation or order agreement provides the specific supply terms.